FAQ PAGE

Last updated: 27 March 2026

Do you ship worldwide?

Yes, we ship to the United Kingdom, Europe, USA, Canada, Egypt, and most international destinations.

How long does delivery take?

Order Processing:
All orders are processed within 1–3 business days.

Estimated Delivery Times:

  • United Kingdom: 2–4 business days

  • Europe: 5–10 business days

  • USA & Canada:

    • Standard: 8–15 business days

    • Express: 5–9 business days

  • Egypt:

    • Standard: 8–15 business days

    • Express: 5–9 business days (where available)

  • International (Rest of World):

    • Standard: 10–20 business days

    • Express: 5–9 business days (where available)

Do you offer express shipping?

Yes. We offer express shipping via premium courier services for faster delivery where available.

Which payment methods do you accept?

We accept secure payments via:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

  • Apple Pay

  • Google Pay

  • Bancontact (Belgium)

  • iDEAL (Netherlands)

  • PayPal

All transactions are encrypted and secure.

Can I return a product?

Due to hygiene and safety reasons, returns are only accepted if the item is unused, unopened, and in its original packaging. Please contact us before sending any returns.

What if my perfume arrives damaged or leaking?

Please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund where appropriate.

How do I track my order?

Once your order is dispatched, you will receive an email with your tracking link.
Tracking may take 1–3 business days to update after shipment.

My tracking hasn’t updated — what should I do?

This can be normal during transit. If tracking has not updated for an extended period, please contact us and we will investigate.

Will I have to pay customs or import charges?

International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.

What happens if I enter the wrong address?

Please ensure your shipping details are correct before placing your order.
We are not responsible for delays or losses due to incorrect addresses, and reshipping fees may apply.

What if my order is delayed or lost?

If your order has not arrived within the estimated timeframe, please contact us and we will assist you promptly.

How can I contact support?

📧 admin@thescentlounge24com.com

We aim to respond within 24 hours.