SHIPPING & DELIVERY POLICY

We ship worldwide with tracked delivery for all orders.”

Last updated: 27 march 2026

 


Order Processing

All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details.


Shipping Options

Standard Shipping
Reliable delivery with full tracking.

Express Shipping
Priority processing and faster delivery via premium courier services.

“All delivery options include secure packaging and full tracking.”


Estimated Delivery Times

United Kingdom

  • Standard Delivery: 2–4 business days

Europe

  • Standard Delivery: 5–10 business days

USA & Canada

  • Standard Delivery: 8–15 business days

  • Express Delivery: 5–9 business days

Egypt

  • Standard Delivery: 8–15 business days

  • Express Delivery: 5–9 business days (where available)

International (Rest of World)

  • Standard Delivery: 10–20 business days (depending on destination)

  • Express Delivery: 3–7 business days


Tracking Information

All orders include tracking.
Tracking information will be provided for all orders via email once your order has been dispatched.

Please allow 1–3 business days for tracking updates to become active after shipment.


Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country.
These charges are the responsibility of the customer.


Incorrect Address

Please ensure all shipping details are correct at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for redelivery.


Delayed or Lost Parcels

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to customs or courier issues.

If your order has not arrived within the estimated timeframe, please contact us and our support team will assist you promptly.


Contact Us

If you have any questions regarding your order or delivery, please contact our support team:

📧 admin@thescentlounge24com.com