Shipping policy
Last updated: 28 September 2026
The Scent Lounge 24 currently delivers to customers in the United Kingdom, United States and Canada. All orders include tracking where available.
Order Processing
Orders are normally processed within 1–2 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Business days exclude weekends and public holidays.
Estimated Delivery Times
United Kingdom
Free Standard Delivery: 3–7 business days
United States
Free Standard Delivery: 3–7 business days
Canada
Free Standard Delivery: 4–12 business days
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our control.
Tracking Information
Tracking information will be provided after dispatch where available.
Please allow some time after dispatch for tracking information to become active with the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes or import charges depending on the destination and applicable local regulations.
Any such charges imposed by local authorities or customs are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Address
Please ensure that your delivery address is complete and accurate before placing your order.
If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.
Delayed or Lost Parcels
Although we aim to deliver orders within the estimated delivery times, occasional delays can occur.
If your order has not arrived within the expected timeframe, please contact us so we can assist you and, where appropriate, investigate the shipment with the carrier.
Contact Us
If you have any questions about your order or delivery, please contact our customer support team:
Email: admin@thescentlounge24com.com
Website: https://www.thescentlounge24com.com/